Whenever you interact with the System, we automatically receive and record information in our server logs from your browser including your IP address, "cookie" information, and the page you requested. "Cookies" are identifiers we transfer to your device through the System that allow us to recognize your device and tell us how and when pages on our site are visited and by how many people. We may also record the referring page or service that linked you to us; other information about the type of Web browser, computer, platform, related software, and settings you are using; any search terms you have entered on the System; and other usage activity and data logged by our servers. You may be able to change the preferences on your device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of the System’s best features. When we collect usage information (such as the numbers and frequency of visitors to the System), we only use this data in aggregate form, and not in a manner that would identify you personally. For example, this aggregate data tells us how often users use parts of the System, so that we can make the System appealing to as many users as possible. We may also provide this aggregate information to our partners, so that they can understand how often people use their services and our System so that they, too, can provide you with an optimal online experience. We never disclose aggregate information to a partner in a manner that would identify you personally.
As part of the System and Services, you may receive communications from us, whether by email or other means. We and our agents may send you email, contact you, or engage you in other communication that we or they determine relate to your use of the System.
In certain situations, businesses or third-party websites we're affiliated with may sell items or provide services to you through the System (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that it is related to such transaction or service (including your request for quotes to provide energy services). One such service may include the ability for you to choose to automatically transmit Third Party Account Information to your System profile or to automatically transmit information in your System profile to your third-party account. We have no control over the policies and practices of any third-party.
Your personal information may be disclosed under certain circumstances when you use the System. For example, to administer or otherwise carry out our obligations in relation to any agreement you have with us, when you request information from, or complete enrollment with, an energy supplier via information you submit to us, and when interacting with our employees, contractors, consultants, and other parties who require the information to assist us to establish, maintain, and manage our business relationship with you, including, for example, third parties that provide services to us or on our behalf or third parties that collaborate with us in the provision of services to you. We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of EFAC, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Through your user profile, you may access and, in some cases, edit or delete the following information you've provided to us: Real name, location, username, password, email address, and other account and user profile information. The information you can view, update, and delete through your user profile may change as the System changes. If you have any questions about viewing or updating information we have on file about you, please contact us at firstname.lastname@example.org.
We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for the System. If you are under 13, please do not attempt to register for the System or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to us or on the System. In the event we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at email@example.com.
If you have any questions firstname.lastname@example.org.